Attach clear photos of the damaged item and packaging.
After review and approval, we’ll send a replacement at no cost—no need to return the damaged product.
2. Returns for Non‑Defective Items (Change of Mind or Wrong Item Ordered)
If you’d like to return an item for personal reasons:
Items must be unused and in original condition and packaging.
Contact us at buymarketelite@gmail.com before returning anything—unauthorized returns cannot be accepted.
We’ll provide return instructions and details.
Customers are responsible for return shipping costs.
Refunds are issued after the returned product is received and inspected for resale condition.
Original shipping charges (if any) are non‑refundable.
Refunds will be processed to your original payment method within 7–10 business days after approval.
3. Order Cancellations
We understand that mistakes happen!
Orders can be cancelled within 24 hours of placement for a full refund.
After 24 hours, the order may have entered processing or shipping and cannot be cancelled.
To request a cancellation, email buymarketelite@gmail.com and include your order number with “Cancellation Request” in the subject line.
If we can cancel your order before it ships, we’ll confirm and issue a prompt refund.
4. Non‑Refundable Situations
Refunds cannot be offered if:
Returned items show signs of wear, use, or missing parts.
Returns are sent without prior communication or approval.
The return request is submitted more than 14 days after delivery.
Refund Processing Summary
Approved refunds are issued to your original payment method. Processing speed depends on your payment provider (usually 7–10 business days). If you haven’t seen your refund after that time, contact your bank first, then reach out to us.
EliteBuyMarket partners with trusted global fulfillment centers to ensure product quality and reliable delivery. Every order is carefully checked and safely packed to provide a smooth and satisfying shopping experience.
